Cancellation Policy

Standard Cancellation Terms

More than 2 days before

Full refund minus administrative fee

1 day before

70% refund

No-show

No refund

Special Circumstances

Weather Conditions

  • If we cancel due to unsafe weather conditions: Full refund or rebooking option
  • If customer cancels due to weather: Standard cancellation policy applies

Technical Issues

  • If we cancel due to technical problems: Full refund or rebooking option
  • Last-minute vessel changes of similar category may be necessary

Modification of Bookings

  • Changes to booking dates are subject to availability
  • Modification fees may apply
  • Changes must be requested in writing

Refund Process

  • Refunds are processed within 5-7 business days
  • Refunds are made to the original payment method
  • Bank charges for international transfers are deducted from the refund amount